The return period, if you wish to cancel a purchase, is 7 working days from the day you receive the goods, the purchase amount will be refunded as soon as the goods are returned in the condition in which they were sold. Shipping costs however will not be refunded.
We want the customer to be completely satisfied with the purchases so please notify us about any problems so we can solve it the best way we can.
We ship worldwide, we work with three transport companies with whom we have established a solid and efficient partnership in the complex world of fragile objects transportation .
It all starts in our warehouse, where the pieces are carefully packed following techniques of shock absorption and enhancing the rigidity of the package this type of packaging has no costs to the customer, however we prefer to send the goods in wooden crates that we provide to our customers at really low prices ensuring a truly safe transportation. All transports are insured by the value of the merchandise and shipping so that, in case something goes wrong, the client will have no loss.
Any request for a transport is welcome, the full address of the recipient is always necessary.
“Pipim Studio Design, Unipessoal Lda.” (further on designated as “Pipim Studio”), is committed to the privacy and data protection of its clients and site visitors. In agreement with what is established in the General Regulations of Protection of Data (RGPD – Regulations [EU] 2016/679 from the European Parliament and Council, May 25th 2018), regarding the protection of individual people in what concerns the processing of personal data and their free circulation, “Pipim Studio” assures that the input data won’t be supplied to other entities for any commercial purposes.
The stored information will be used to establish a link with the user through the transmission of institutional communicational and commercial-like newsletters.
– The information we collect and why it is done;
– How this information is used.
Information we collect
Generally speaking, “Pipim Studio” website can be visited without the need of revealing any personal information. However, there are some website areas where it is necessary for the user to supply his personal data, in order to benefit from the available services.
Information supplied by the users
The website services that require the input of personal data, by the user’s personal initiative or demonstration of interest, are:
– Available forms on the products’ pages;
– Contact page.
In order for these services to work correctly, we collect the following personal data:
– Full name;
– Email address.
The information collected by the site is used, exclusively, for the purposes referred to the moment when the information is collected. Whether to be used to make a purchase of an article or query handling. This information isn’t shared with other external entities.
In case of needing to share this information for other purposes, the owner’s consent will be previously requested.
We guarantee to the client that he has the right to access, rectify, oppose, delete, limit and transfer his personal data. The exercising of the rights can be requested through the email address firstname.lastname@example.org.
The processing of the data for marketing purposes will be made according to the consent option given by the client. This consent should be prior, free, informed, specific and clear, expressed in a written or oral statement, or through the validation of an option. The client can be opposed to the data processing for marketing purposes at any moment through the email address email@example.com, or through a letter sent to the address R. do Verdelho, nº 236, 2º Andar, Ap. 9, 4470-825 MAIA, Portugal.
The data is stored over the necessary period of time to conclude the client’s request, after which it is eliminated.
Security and Quality of Information
It is our goal to guarantee the quality and integrity of the information supplied by the users of our website, for which we implemented the necessary measures, both at technological and organizational levels, so we can keep the information safe, accurate, updated and complete.
In the website areas where users’ personal data is collected, its transmission is encrypted, using the SSL protocol (Secure Sockets Layer).
Cookies are small text files with relevant information that your access device (computer, mobile/smartphone or tablet) downloads through the browser when you visit a site, withholding information related to your preferences, not including your personal data.
These files collect a set of information about your site navigation, and they are used to recognise users on further visits and guarantee the correct performance of the features. Cookies are used to simplify your used experience and make it easier, not damaging your computer.
Type of Cookies we use
On “Pipim Studio” site we use analytical cookies in order to know the flow of visitors of the website and their characteristics. The information collected by the cookies results in numerical estimates, usage patterns and the adaptation of the site to our users’ interests. They don’t collect personal data.
Who uses the information stored in cookies?
The information stored in cookies from the website is used exclusively by us, through the Google Analytics service and its objectives are exclusively statistical.
Yes, cookies can be deactivated in your browser. However, doing this, you stop contributing to the continuous improvement we always intend to offer to our clients. To block or delete the website cookies, you need to change the settings of your browser on the menu “Preferences” or “Tools”. For further details on cookie settings, refer to the menu “Help” on your browser.
Our website has links to other sites. “Pipim Studio” doesn’t account for those sites’ privacy policies or content. We advise the visitors to analyse all the privacy policies of the sites before supplying any personal information.
Changes to our privacy policies
In case of “Pipim Studio” changing its privacy policies, these will always be available at this site.
For further clarifications, please contact firstname.lastname@example.org
Any questions, feel free to contact us.